Warranty

Standard Warranty For All Batteries

3 YEAR UNLIMITED MILEAGE

Although we want you to be 100% satisfied we must limit our liability. By installing our product you agree to our limited warranty and the limits of our liability and waiver of claims.

WARRANTY REQUEST SERVICES

All warranty service requests must be initiated by emailing LHAbattery@outlook.com the following information:

First and Last Name 

Phone Number 

Address

Service Vehicle Identification (VIN)

Number Reported 

Mileage

Invoice Number

Images of Diagnostic Trouble Codes / Copy of Diagnostic Report 

All suspected warranty claims must be diagnosed and verified. The vehicle can be taken to a repair shop, dealer, or parts store to obtain trouble codes and/or diagnostic reports. You can purchase an OBD II scanner, as well. Diagnostic trouble codes provided by a personal-use OBD II Scanner will suffice. Take picture(s) of all diagnostic trouble codes appears on the OBD II scanner. Email the images to 2uautoled@gmail.com. If you have the vehicle diagnosed, the following information must be provided by the repair shop or dealership: All diagnostic trouble codes from all computer modules of the vehicle: Powertrain Control Module, Battery Energy Control Module, Engine Control Module, Transmission Control Module, Body Control Module, Transmission Control Module, and ABS Control Module. Upon review of the diagnostic trouble code(s), and determination of a battery failure within the customer’s warranty period, Lubbock Hybrid Automotive will replace or repair the failed battery at no charge to the customer. Lubbock Hybrid Automotive does not reimburse for diagnostic or towing expenses associated with warranty claims. TERMS OF THE WARRANTY Limited Liability & Waiver of Claims Lubbock Hybrid Automotive guarantees our battery for the entirety of the warranty period regardless of age or mileage. Our Lubbock Hybrid Automotive Unlimited Mileage Warranty includes battery replacement for a failed battery in accordance with our warranty process stated above. This product warranty becomes null and void if the damage is caused by misuse, abuse, or accident; the attachment of any unauthorized accessory; alteration to the product; improper installation; exposure to harsh weather and/or chemicals; or lack of proper maintenance.

IN ALL CASES, LUBBOCK HYBRID AUTOMOTIVE SHALL NOT BE RESPONSIBLE FOR ANY

TYPE OF INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES. ALL OTHER

WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR

PURPOSE AND THE IMPLIED WARRANTY OF MERCHANTABILITY, ARE EXCLUDED.

By accepting this product, you hereby waive and release any claim now or hereafter existing against Lubbock Hybrid Automotive, its employees, officers, directors, agents, and customers, on account of any and all claims, demands, suits, causes of action, and all legal proceedings, whether civil or criminal, damages, losses, liabilities (including, but not limited to, strict liability in tort), obligations, penalties, judgments or fines and other sanctions, and any costs and expenses in connection therewith, including legal fees and expenses of whatever kind and nature, which may result from or arise out of injury to or death or loss or damage to property or the loss of use of any property which may result from or arise out of the possession, condition, use or operation of this product.

This warranty is not transferable to a new owner unless Lubbock Hybrid Automotive is contacted via email at: LHAbattery@outlook.com with all relevant info on new owner. The warranty only applies to the purchased battery in the original vehicle. This warranty becomes null and void if you install the battery in a different vehicle other than the original vehicle.

Warranty becomes null and void if the vehicle is totaled in an accident or otherwise written-off. If the battery is found to be defective in material, workmanship, or installation by Lubbock Hybrid Automotive during the warranty period, Lubbock Hybrid Automotive will replace the hybrid battery free of charge once the vehicle has been diagnosed with a hybrid battery failure and will review the diagnostic information to confirm the failure.

This Warranty Excludes Due To:

Improper installations conducted by individuals or businesses that are not LHA contracted installers.

The vehicle is stored for a period of thirty (30) days or more.

Physical damage caused after the delivery of the battery to the customer.

Removal, tampering, or damage to warranty labels. 

Any modification or bypass of vehicle systems not in congruence with the manufacturer specifications. Reinstallation of the HV battery into a different vehicle. The hybrid battery becomes damaged due to a stalling engine and/or the vehicle being driven when the engine is not operating properly. Diagnostic trouble codes that indicate this condition include but are not limited to P0A0F, P0AB9, P3190, P3191, P3193, P1196, P0101, P0102, P0505. A $375 service fee will be applicable if the hybrid battery discharges due to engine failure. Flooding, fire, or other damaging incidents in which the battery’s environment is compromised. Any condition beyond the control of Lubbock Hybrid Automotive.

By signing you agree to the terms above: